Will Call Clerk/Forklift Driver

Inspect and pull products from shelves and pallets, ensuring all items are free from damage before use or loading

Pull, pack, label, and stage will call orders for customer pickup in a timely and organized manner, ensuring accuracy and readiness for release

Pack item kits in accordance with specifications provided by the customer or company

Greet customers upon arrival and confirm identify and order details before releasing orders

Direct all incoming containers to dock doors, locking air hose, and ensuring freight bills are signed

Ensure all customers and delivery drivers sign in and out when picking up or dropping off product

Load and unload shipments and place shipments on racking systems

Check the freight sign-in log sheet to verify you are loading the correct truck

Conduct checks and balance, ensure proper paperwork and pro numbers are correct before loading containers

After loading is complete, take a photo of the loaded truck or container before it departs

Ensure all containers are securely locked prior to loading, and verify pallet count inside the truck before departure

Confirm that all freight bills are correctly signed and dated before the driver leaves, and ensure they are faxed/scanned promptly

Receive and process inbound and outbound shipments by scanning invoices, reviewing packing slips, verifying details, and entering shipment data accurately

Maintain accurate records of inbound and outbound packages and pallets, track will call orders including pickup dates and outstanding items, and ensure all orders are closed at the end of each month

Communicate with customers regarding order availability, pickup scheduling, and any issues or delays

Coordinate with various warehouse departments, sales, and customer service to resolve order concerns or special requests

Assist with the storage and organization of unclaimed or returned products

Safely operate material handling equipment, including pack mules, pallet jacks, hand trucks, forklifts, stand up forklifts, and stand up reach, to move and deliver products throughout the warehouse while keeping pathways clear

Keep a clean work area and warehouse tidy, free of debris, and organized

Utilize required personal protective equipment (PPE)

Follow all safety protocols in compliance with department policies, as well as federal and state regulations

Understand and adhere to organizational and department policy and procedures while always maintaining professionalism 

Participate in cross-training opportunities to develop additional skills as the company continues to grow

Assist in other warehouse duties as needed

Willing to learn other MHE equipment