Will call is available to all Southern California residents. Please give us a call at 1-888-R1Concepts to schedule a pickup. Learn more about our Shipping Policy here
We offer 60 days return policy starting the day buyer receives the item(s). Item(s) being returned must be in brand new condition as it originally came with the original boxes, hardware, manuals, accessories, and etc. All shipping expenses including duty and/or custom feeds will be paid by the buyer. A 15% restocking fee will be charged. Learn more about our Return Policy here
Eline Series: 1 year on warping, Lifetime on manufacturer defects such as cracking.
Premier Series: - 1 year on warping, Lifetime on manufacturer defects such as cracking.
Rotor must be within the minimum thickness. This warranty does not apply to mileage, accidents, abnormal operations, or improper installation or service. In no event will R1Concepts be liable for incidental or consequential damages of any sort.
We do offer a Limited Time 30 day Warranty that covers any manufacturer defects. This warranty does not apply to mileage, accidents, abnormal operations, or improper installation or service. In no event will R1Concepts be liable for incidental or consequential damages of any sort.
Items returned for reasons other than defect or R1 Concepts error must be made within 60 days of the purchase. The items must be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) and will be subject to a 15% restocking fee. These returns include reasons such as “changed my mind,” “did not like the product” and “ordered the incorrect product.” R1 Concepts will not return or cover the shipping costs.
We do not accept returns on the following:
The life of the rotors is based on the drivers’ vehicle, driving habits, vehicle usage, and environment. To extend the life of rotors, make sure you properly install the rotors and follow the bed-in instructions.
If you’re interested in setting up a wholesale account with us, please email firstname.lastname@example.org
The Posi-Quiet Ceramic pads are great for those who are looking for the lowest dust possible.
The Posi-Quiet Semi-Metallic/Metallic pads offer better stopping power when compared to the Ceramic pads. The drawback is that the Semi-Metallic/Metallic pads produce more brake dust.
The Posi-Quiet Extended Wear pads offer good stopping power with light-medium dust. They have a long life but don’t sacrifice stopping performance.
If you’re looking for overall stopping performance and brake dust isn’t a concern, we recommend the Stoptech Performance Street Pads or the Hawk HPS pads. Both Stoptech and Hawk Pads are geared towards performance minded consumer who wants the ultimate stopping power.
There are very rare occurrences to which consumers have reported that their Drilled or Drilled and Slotted rotors have stress crack near the drilled holes. This is mainly due to excessive use of the brakes or the rotors are passed its minimum thickness point.
Yes, we have Spanish speakers to assist you upon request.
If you are local or would rather pick up your order, we do have will-call and can accommodate your needs. We ask that you call us before visiting to confirm your order for pickup.
State of the Art Machining: We machine our rotors in-house using state –of- the -art CNC machinery. Our processes follow strict procedures which include drilling between each rotor vane. Doing so will allow the rotor to maintain its structural integrity while increasing the overall performance of the rotor. We utilize smaller diameter drill bits for smaller diameter holes and each hole is countersunk to add strength.
Mill Balanced & Double Disc Grinding: Rotors are mill balanced and doubled disc grinded to reduce vibration and create an even wear through the life of the rotor. Before products are shipped, they are manually and thoroughly inspected for any defects.
This is very common. Where applicable and possible, we ship our products via USPS because it could be the fastest route. We utilize USPS’s Flat rate box system so you will receive multiple packages. The post office may have processed one of the multiple boxes sooner than the rest of your order.
If you're interested in a sponsorship, please submit photos and a full proposal to sponsorship@R1Concepts.com
Yes, when placing your order over the phone please notify your sales representative that the shipping address is different from the billing if not mentioned. Placing the order online does give you an option to manually enter the desired shipping address.
All purchases are subject to California state sales tax if the shipping destination is within California. Out of state shipments will not be charge tax.
Shipping time will depend on your location. The shipping time to west coast states is approximately 1-3 business days, for central states 2-4 business days, and east coast states is approximately 4-5 business days.
The processing time for orders is 24hrs to 72hrs after purchase before it is ready for shipment. Orders placed before 5:00pm PST will go through processing the same day. (Excludes Weekends and holidays).
We use UPS and United States Postal Service (USPS) as our main shippers.
Yes, we offer international shipping. For international shipping rates, please contact us directly.
For exchanges or returns, please give our customer service a call at 888-712-6623 Mon-Fri, 8am-6pm PST or email us at email@example.com
The rotors do come with a one year warranty against warping. If you believe the rotors to be warped, we can file a warranty claim for you. Please note that before we can file a warranty claim for warped rotors, we will need a copy of a brake report from a certified auto shop or dealership. We will need the report to indicate exactly which rotor or rotors are warped with measurements. To file a claim, please give our customer service a call directly at 888-712-6623 Mon-Fri, 8am-6pm PST.
No. The drilled/slotted rotors will not require any modifications to your vehicle. The rotors are direct replacement and will work with the factory calipers.
Please keep in mind that modern brakes pads are formulated to minimize noise but due to its nature, there is never any guarantee against "squealing". Even if you use the same pads on two identical cars, one can experience squeaking and the other may not. Brake pads are wear and tear products and noise does not mean the pads are bad or defective. There are many variables when it comes to noise and its occurrence can be completely random. Here are some steps that you can take to help remedy brake noise.
On certain models, the EBC pads will get drop ship directly from EBC’s warehouse in Nevada. The drop shipment of the pads can take EBC 1-3 business days to process. Therefore, you may receive the EBC pads in a different shipment.
On certain models, the Hawk pads will get drop ship directly from Hawk’s warehouse in Ohio. The drop shipment of the pads can take EBC 1-3 business days to process. Therefore, you may receive the Hawk pads in a different shipment.