If you need to return for an exchange or refund, please contact our customer service at 888-712-6623 Mon-Fri, 6:30am – 6:00pm PST and Sat 8am – 3pm PST. You can also contact us via LiveChat on our website. Customer service will answer all your concerns as well as provide you with a return authorization number.
We offer a 60-day return policy starting the day the buyer receives the item(s). Item(s) being return must be in brand new condition including all boxes, hardware, manuals and accessories. We will provide a pre-paid UPS return label only for item(s) received broken, defective, or incorrect due to data error and has not been used or assembled within the 60 day period. We are unable to reimburse anything paid outside our company if you do decide to return and pay on your own for return shipping. Items returned for reasons other than the ones stated will not be provided with a pre-paid UPS return label.
Return for Exchange/Refund:
If a purchased item does not fit, please do not force or alter the part to make it fit. Doing so can damage the part, your car, or cause injury to yourself. R1 Concepts is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified. Return for exchange may take 3-5 business days to process before shipment. If applicable, the customer must pay any part price difference before an exchange can be process.
Shipping charges are not refundable unless it is due to our mistake. If you refuse delivery or if the carrier returns a shipment because you provided an invalid address, the cost of return shipping will be deducted from your refund. All return for refund is subject to a 15% restocking fee except for when the following conditions apply:
- We shipped the wrong merchandise.
- The merchandise was damaged during shipping.
- The merchandise is defective.
Shipping and Damage Claims:
If you received a damage shipment, please contact us immediately. We will report and file a claim with the appropriate carrier and proceed accordingly with a replacement, exchange, or refund.
International Location UPS/USP:
Shipping charges do not include taxes and duties. UPS/USPS may ask to collect taxes/duties; please contact your local UPS/USPS office or local government for details. R1 Concepts is not responsible for any tax or duty fees.