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Support
Welcome to R1 Support
Have issues and concerns? Call our friendly and knowledgeable customer service department
Frequently Asked Questions
After you place an order, you will receive an email with your order information. The next emails you receive depends on whether you chose to have the items delivered or picked up. If you have ordered multiple items, you may receive additional emails for each item.
What conditions are these items in?
All our items are 100% brand new.

Is will call available?

Will call is available to all Southern California residents. Please give us a call at 1-888-R1Concepts to schedule a pickup.For more information Click Here

Will these products require additional modifications or new brake calipers?
These items are Original Equipment specifications and will NOT require any type of additional modifications. However, we do recommend the use of new brake pads.
Will I get a tracking number?
We will email you a tracking number when all items are shipped.
What is your Warranty Policy?
365 days warranty (1-year). We will replace your brake rotors after inspection for any warping or manufactured defects. Buyers are responsible for all returns; shipping, duties and/or custom fee. Warranty will not be granted if any signs of abuse or if the rotor(s) has reach it's minimum thickness. And cannot be transferred to new owner or to different parts.
Disclaimer of Warranty: By purchasing parts, purchasers expressly acknowledge, understand and agree that they take, select & purchase any part from R1 Concepts and its affiliates, distributors, and agents "As is" and "With all faults." The entire risk as to the quality and performance of any parts is with the purchasers. Should the parts prove defective following the purchase, purchase assume the entire cost for all necessary servicing, repair, replacement of any resulting liability, R1 Concepts makes no warranties whatsoever, express or implied, oral or written, to purchasers or any user of these parts. R1 Concepts express disclaims any implied warranty of merchantability or fitness for a particular purpose, including fitness of any parts of racing.

What is your Return Policy?

We offer 60 days return policy starting the day buyer receives the item(s). Item(s) being returned must be in brand new condition as it originally came with the original boxes, hardware, manuals, accessories, and etc. All shipping expenses including duty and/or custom feeds will be paid by the buyer. A 15% restocking fee will be charged. For more information Click Here

Cross-Drilled Slotted Performance Brake Rotors
View our Guide: Click Here
Why buy new brake rotors instead of turning them?
View our Guide: Click Here
Which rotor is considered Left or Right side?
View our Guide: Click Here
How to break in new brake rotors and pads
View our Guide: Click Here
What is brake pad bed-in?
View our Guide: Click Here
Is there a Dust-Free pad?
View our Guide: Click Here
Solid or Vented? How can I tell the difference?
View our Guide: Click Here
What is a Diamond Slot Rotor and why it is superior?
View our Guide: Click Here
Company Location
Address

R1 Concepts, Inc.
13140 Midway PI.
Cerritos,CA 90703
USA

Contact Us
Customer Service Hours

Monday- Friday 6:00 am - 6:30 pm PST

Saturday 7:00 am - 3:30 pm PST

Sunday Closed

Email

General Email : sales@r1concepts.com

Customer Support Email : customersupport@r1concepts.com

Sponsorship Inquiries : sponsorship@r1concepts.com

(Please include your proposal and images of your vehicle)

Phone

Tel: (714) 777-2323

Fax: (562) 623-0888

Toll-Free: 888-R1CONCEPTS (888-712-6623)

Social

Skype / Twitter / Yahoo

r1concepts

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